I'd like to think I'd know better....

There's a lot of things you do when you get a call as a dispatcher, and - depending on the situation - there's a lot of things you don't do.
Common sense says that one of the things you don't do when taking a '91-home' call (breakin at a residence in progress) would be to ask to talk to the intruder. Now, I don't have a copy of SanFran's priority continuum handy. But you'd think a home invasion would be near the top of the list, with or without weapon confirmaiton.
As a computer guy - and having used different Windows versions - I also find it funny that our code for a "fight in progress" is 95, while a "mass disturbance" is 98.